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CoVID-19 Update

Welcoming You Back to Salishan Coastal Lodge

Your Health  & Safety Is Our Highest Priority

Salishan is following the latest guidance from the CDC, as well as state (Oregon Health Authority) and local (Lincoln County) health authorities, to ensure the health and safety of our guests. We are committed to doing everything we can to ensure a safe and comfortable environment during your stay here on the Oregon Coast. You’ll see we’ve implemented new cleaning protocols, amended our dining and enhanced our beautiful surroundings to ensure comfortable physical distancing. Where possible, our protocols not only meet but exceed CDC guidelines. Read more about what you can expect below. 

BEFORE YOU ARRIVE

What steps are you taking at Salishan to ensure guest safety? 

The health and safety of our guests is always our number one priority. Before reopening, we reviewed all of our operating procedures and protocols to ensure guest and employee health and safety. When you return, you will see that we’ve made a number of enhancements - from now offering curbside check-ins and touchless arrivals to new cleaning protocols for guest rooms, common areas and high-touch surfaces. You’ll also see that we’ve added new options for dining, including some new outdoor seating. 

Behind the scenes, we will screen employees upon arrival to work. Our team members will be wearing face masks, along with gloves or other personal protective equipment, when appropriate. All of our public areas will be cleaned and disinfected with increased frequency, with priority given to the high-traffic and high-touch areas. 

Guest rooms will be cleaned, disinfected and sealed for at least 24-hours prior to guest arrival. Additional cleaning during your stay is optional and upon request only. 

Can you provide details on your cleaning protocol for guest rooms?

Before you arrive, you can have confidence knowing that your room has been cleaned and disinfected using the EPA-approved cleaning and disinfectant products from EcoLab that meet CDC requirements.  Particular attention has been paid to cleaning and sanitizing all areas of the room, including high touch surfaces in the room. Linens, towels and laundry also have been washed in accordance with CDC guidelines. We have removed extra, non-essential items to reduce the number of high touch surfaces in the room, including decorative throw pillows, magazines, etc.. Once your room has been cleaned, it is sealed for at least 24 hours prior to your arrival. 

DURING YOUR STAY

What should I expect when I check-in? 

First of all, while we’ve enhanced our cleaning procedures to provide as sterile an environment as possible, our staff is as welcoming and friendly as before when you first arrive at Salishan. You will have the option of curbside check-in with touchless arrival or you can  come to the front desk in the  lobby.

We’ve added a few things for your safety in our lobby: a  plexiglass partition at the front desk, two hand sanitizing stations in the lobby and reminders to remain six feet apart for proper physical distancing. We’re also encouraging one-way pedestrian flow between the entrances and exits and regular cleaning of high-touch surfaces.

What should I expect from housekeeping during my stay?

Following guidance from Lincoln County and best practices throughout the lodging and hospitality industry, housekeeping will not enter your room. Please contact the front desk with any requests or issues. 

What is your cleaning protocol for common areas? 

All common areas will be cleaned multiple times throughout the day. Frequent contact and high-touch surfaces will be cleaned regularly. 

What are my dining options during my stay? 

We are taking extra precautions with our dining services and you’ll see we’ve implemented new dining options and procedures. All menus will be digital.  While we’ve removed seating to ensure at least six feet physical distancing, we’ve added new outdoor seating around the property. Our servers will be wearing masks, gloves and other protective gear and will minimize contact as much as possible. 

For breakfast, we will offer a healthy, grab-and-go menu available daily from 7:00 a.m. - 11:00 a.m. in our new Provisions market. Guests can dine outside, in their rooms or take their breakfast on-the-go. 

Lunch and Dinner will be available in The Attic from 11:00 a.m. - 10:00 p.m daily.  Healthy, locally-inspired full menu will be served with indoor and outdoor seating available.  Food also can be taken to go.

Will in-room dining be available? 

Guest Room Food Delivery is available for guests. Food arrives in sealed, to-go packaging and can be enjoyed in your room or in any one of our designated dining areas. 

Is there anything more guests can do to stay safe while staying at Salishan?

For your health and safety, we recommend guests continue: 

  1. To wash your hands frequently with warm soapy water for at least 20 seconds. Optionally, use a hand sanitizer with at least 60% alcohol content.
  2. Avoid touching your face
  3. Work to maintain the CDC recommended six feet social distance from those your not traveling with
  4. While not required, Lincoln County is recommending visitors wear a mask in public areas
  5. Stay home and do not travel if you are sick

But, most of all, enjoy the beautiful nature around the property. 

Is the Aerial Park open? Are there any changes to the policies?

The Aerial Park is open daily and reservations are required. Click here to book. Aerial Park is open to the public. You may encounter others climbing at the same time. However, physical distancing will be required and climbing gloves are required. You can bring your own or purchase them for your adventure.  

Is the spa open and have there been any changes to the spa services?

The Spa is open Wednesday - Sunday from 9am-5pm. This link will detail our current safety procedures. Advanced reservations are required. To book, please call the spa directly: 541-764-4300. 

Is the golf course open and have there been any changes? 

The golf course is open to the public Wednesday - Sunday, for tee times from 8am-4:30pm. The golf course is closed Monday and Tuesday. One person per golf cart. Click here to book. 

BEHIND THE SCENES

What are you doing to protect your employees?

Any team member who is sick will stay home. Prior to each shift, employees will have their temperature checked and answer a short questionnaire. All employees will wear masks and depending on their responsibilities, they may also wear gloves or other PPE.  

CANCELLATION POLICY

What is your cancellation policy? 

We are committed to ensuring planning your travel is easy and as uncomplicated as possible this summer. Through June 30, 2020, we will waive our 72-hour cancellation policy, eliminate cancellation fees, and allow you to move your travel dates (pending availability). 

Can I reschedule my reservation for a later date if I need to? 

Yes, of course, pending availability. 

I booked my reservation through a third-party vendor. What is the best way to handle any changes or cancellations? 

For guests who booked through one of our valued travel partners, please contact them directly for their individual policies and assistance.

CONTACT US

I still have questions. What is the best way to talk to a team member? 

Contact us at 541-764-3600

 

 

 

***Note that any public location where people are present provides an inherent risk of exposure to COVID-19 and we cannot guarantee that you will not be exposed during your visit.

Last updated on June 4, 2020



This is what our guests are saying See What Our Guests Are Saying

My boyfriend and I recently stayed here on a whim during a trip to the Oregon coast and absolutely loved it. The architecture is gorgeous and the grounds are pleasant and relaxing. Would definitely recommend!

Emily T. (TripAdvisor)

Our first trip to the Oregon Coast was fabulous! Love the Salishan Resort! The staff was gracious and kind. Great golfing, tennis, hiking, whale and seal watching. The scenery on the coast and beaches were beautiful (better than California and Cabo). The food was excellent and comes from local farms in Oregon. A must try vacation! A great break from the Texas heat, we will be returning every year.

Cheryl B. (TripAdvisor)

Great first experience here! The pool and hot tub are huge and the staff at the bar was excellent. Another perk was across the street there is a private beach access for Salishan members which was great to get away from crowded beaches. Can not wait to come back in the summer to check out the beautiful golf course. 

Zakk K. (TripAdvisor)

We had a great day at the Arial Park at the lodge. Dillion, Chad, and Christian were our guides and they were a lot of fun. A perfect day adventure for our mother daughter weekend

Chad And Kelly M. (TripAdvisor)

Salishan has recently changed ownership and the new management has made exciting changes and breathed new life into the resort... This is a wonderful destination resort for people looking for a peaceful retreat and a classic Pacific Northwest experience. At the same time, there is enough action going on that it’s a great resort for families.

Leah Deangelis (The Modern Travelers)

The Spa at Salishan was easily one of the most beautiful spas I’ve been to…The massage was epic, but so was just wandering around the spa and admiring its beauty.

Ariel Lynn (aeriallynn.com)
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